Thank you for choosing Great Lakes Freeze Co. We want you to be completely happy with your purchase. If something isn't right, please review the terms below to learn how refunds work.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, please contact us as soon as possible so we can make it right.

Processing your refund
Approved refunds are issued to your original payment method. Please allow some time for your bank or card provider to process it.

Questions
If you have any questions about this policy, we're always happy to help — just get in touch.